Cancellation & Disclosure Policy

Welcome, and congratulations on beginning this transformational journey with me.

Below you’ll find important information about our sessions.

Please read carefully and contact me if you have any questions.

Cancellation Policy

  • Session Length: 1:1 sessions usually take 60 minutes, and couple sessions last 75 minutes. Please note that depending on your individual needs, some sessions may be slightly shorter or longer.

  • Running Late?: If you’re running late, please take responsibility to contact me ahead of time. I will do my best to check in with you, but please note that sessions will not be extended beyond the scheduled time as it affects other clients’ appointments.

  • Cancellation or Rescheduling: Life happens, and rescheduling is understandable. If you need to cancel or reschedule, please provide at least 48 hours' notice. Cancellations within less than 48 hours’ notice will result in the session not being rescheduled.

Confidentiality Policy

Your privacy and confidentiality are incredibly important to me. All information gathered during our sessions is treated with the utmost respect and confidentiality.

  • Personal details and session notes are securely stored.

  • I follow strict client-coach confidentiality guidelines, and information will only be shared with another healthcare provider if you provide written permission.

  • However, there are specific situations where disclosure is mandatory by law:

    1. If I believe your safety or the safety of another person is in danger.

    2. If a child’s wellbeing is at risk.

    3. If your information is subpoenaed by a court.

  • You understand that I am not providing psychological or medical advice, and coaching should not replace treatment from a licensed healthcare provider. I am a certified coach, ZenThai Shiatsu Therapist and Holistic Counsellor, not a medical doctor, psychologist, or psychiatrist.

What You Can Expect from Our Journey Together

We will meet for the agreed number of sessions (usually 10) over an agreed period of time (usually 4 months). Depending on your journey, we may adjust sessions to a weekly or fortnightly schedule based on the integration needed.

  • During our work together, you will have access to my ‘messaging support’ via Facebook Messenger. You can send written messages as moments arise for you between sessions. I aim to respond within 48 hours, but often I’ll reply within a few hours. (Support available Monday to Friday.)

HAVE QUESTIONS?